Days Out Booking Terms & Conditions

1. Bookings

Bookings are only confirmed once full payment has successfully been received.

2. Ticket price

All passengers currently pay the advertised ticket price regardless of age.

3. Customer cancellations

All customer bookings are non-refundable.

Customers are responsible for ensuring that they can travel before making payment.

4. Minimum passenger requirement

Each trip requires at least 30 paid passengers to operate.

If this number is not reached, Stantons of Stoke reserves the right to cancel the trip.

If Stantons of Stoke cancels a trip because the minimum passenger requirement has not been reached, customers will receive a full refund of the amount paid.

5. Pick-up points

Customers are responsible for selecting the correct available pick-up point during booking.

6. Departure

Passengers must arrive at their confirmed pick-up location in sufficient time.

The coach cannot be held indefinitely for passengers who arrive late.

7. Missed departures

If a customer misses the coach due to being late or attending an incorrect pick-up point, the booking remains non-refundable.

8. Schedule changes

Stantons of Stoke may make reasonable changes to departure times, pick-up arrangements, routes and itinerary where operationally necessary.

Customers will be notified using the contact details supplied during booking.

9. Customer contact information

Customers are responsible for supplying an accurate email address and telephone number.

10. Accessibility

Customers with accessibility requirements should provide details when booking or contact Stantons of Stoke.

11. Personal belongings

Passengers are responsible for their own personal belongings.

12. Passenger behaviour

Stantons of Stoke reserves the right to refuse or discontinue travel where behaviour creates a safety risk or causes serious disruption.

13. Contact

daysout@stantonsofstoke.co.uk

01782 827282